If work has not started, a deposit can usually be refunded minus any payment-processor fees. After production has started, refunds are considered case by case, for example if we cannot capture agreed footage or cannot deliver the package. Free revisions (two included, three on regular rates) are the first path if you are unhappy with a cut. This policy will be tightened once payment accounts are fully set up.
Last updated 11 November 2026. Questions? Send us a message or ask in your order ticket.